Question 1

What shipping methods are available?

Accepted Answer

UPS shipping rates are based on the number of boxes, the weight of the boxes, and the distance to be traveled. As you continue adding items to your cart, you’ll see a small increase in the shipping until another box is needed, at which point you’ll see another significant increase.

Question 2

Do you ship internationally?

Accepted Answer

For international orders shipping costs and delivery time vary by location that are both calculated during checkout. Each order will comes with a tracking number through delivery to your door.

Question 3

How long will it take to get my package?

Accepted Answer

Orders are usually processed within 2-4 business days unless otherwise stated in the product description or your confirmation email.

Question 4

What payment methods are accepted

Accepted Answer

We accept debit cards and major credit cards: Visa, MasterCard, Discover, Maestro, JCB, and American Express.

Question 5

Is buying on-line safe?

Accepted Answer

There are thousands of websites to go shopping on the internet, many with thousands more independent sellers. The majority of these are perfectly legitimate, but spotting the fraudulent ones takes a bit of research.

Question 6

How do I place an order

Accepted Answer

Check over the items listed in your shopping cart. You have the option of adding or deleting the items listed by changing the item quantity and clicking Update. Once all of the items you wish to purchase are listed in your shopping cart, you’re ready to begin the checkout process.

Question 7

How can I cancel or change my order?

Accepted Answer

Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.

Question 8

How do I track my order?

Accepted Answer

Tracking your order is simple and easy to do. We will send you an email letting you know once your order has shipped. You can log into your Woostroid2 account and find all your order information. Click on “My Orders” and click on “View Details” and you can click on “Track” to find out where your package is. You can also submit a ticket to find out about your order.

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